Complaints Policy

The staff and governors of Weobley High School take very seriously any concern or complaint about the school.  We undertake to investigate any complaint or concern fully and objectively, and as quickly as possible.
On day-to-day matters, please contact your child’s Tutor by letter or telephone. They will get back to you within 24 hours. If the problem will take longer to sort out, they will agree with you when they get in touch again.

If you still have concerns and do not feel that they have been adequately addressed, please make an appointment to see the Learning Co-ordinator for your child’s year group.If you have a serious complaint, please contact the Headteacher, by letter or telephone or e-mail.  He (or another senior member of staff) will contact you within 24 hours.  He will investigate the complaint and respond to you as soon as possible, either in writing or by inviting you to a meeting.If you remain seriously dissatisfied after the Headteacher has dealt with your complaint, you should write to the Chair of Governors.  The address can be obtained from the school (01544 318159) or from Governor Services at the Education Directorate (01432 260929).

Your letter should state clearly the concerns that you have and should contain all the relevant facts of which you are aware.
The Chair of Governors will consider the evidence of the complaint, and may seek advice from the Education Directorate or Legal Services Department of the Council.  Having considered the complaint, the Chair of Governors will either write to you with his/her findings and reasons or will meet with you and the Headteacher in an attempt to resolve the matter.
If you are not satisfied with the outcome of the Chair of Governor’s investigation, then you may ask for the matter to be referred to a panel of the Governing Body by writing to the Clerk to the Governors.  The panel will receive a summary of the complaint from the Chair of Governors, and a meeting may be convened, at which you will be able to present your case.  The panel will consider the case and will write to you within seven working days to advise you of their findings and reasons.

If your complaint has not been resolved by these procedures, you may refer your concerns in writing to the Children and Young People’s Directorate (PO Box 185, Blackfriars Street, Hereford, HR4 9ZR Tel: 01432 260900).
We will aim to resolve all complaints within the following timescale:
Informal stage (Tutor) 2/3 working days
Formal Stage 1 (Learning Co-ordinator) 5 working days
Formal Stage 2 (Headteacher) 10 working days
Formal Stage 3 (Governors) 20 working days
Formal Stage 4 (Local Authority) 30 working days

This policy has been reviewed to take into account the views and needs of all stakeholders to meet the requirements of the Equality Act 2010.